RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • Originals receipts would need to be included

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable.

EXCHANGES & RETURNS ONLINE

You will need to include your original invoice together with the item(s) in its original condition and packaging.

Mail us your parcel via a traceable mode of postage.

Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready.  Generally, the processing period is 5 working days upon receipt of your parcel.

All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for boutique vouchers. The online Store Credit Voucher is applicable online only.

All returns and exchanges made via our online portal would need to be shipped to Krissy D Cosmetics

OTHER TERMS & CONDITIONS

All items that are returned and exchanged, can only be made once.

We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

We make no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose

Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act

All decisions made by Krissy D Cosmetics is final